FAQs & Troubleshooting
The app allows adding unlimited product options to your Shopify store, including dropdowns, checkboxes, swatches, text fields, file uploads, and more. These...
Tue, 11 Nov, 2025 at 1:21 AM
Unfortunately, Shopify’s default order export doesn’t include the custom options created through our app, as these are stored as line item properties and no...
Tue, 11 Nov, 2025 at 1:19 AM
Ensure there are no extra spaces before or after your option values or unique names, as even a small hidden space can cause conditions to malfunction. Remov...
Tue, 11 Nov, 2025 at 1:18 AM
There are a few possible reasons why the import may have failed: Incorrect file format: Ensure you’re using the app’s official Sample XLSX template. Cust...
Tue, 11 Nov, 2025 at 1:42 AM
Yes, the app supports a bulk edit feature that allows re-importing an edited exported file to update and replace the existing options with the modified ones...
Tue, 11 Nov, 2025 at 1:45 AM
Yes, the app allows you to import and export Options, Option Sets (available on the Advanced plan), and Conditions (available on the Enterprise plan). Sampl...
Tue, 11 Nov, 2025 at 4:16 AM
When customers select custom options created using the Hulk Product Options App, those selections are stored as line item properties in Shopify. These prop...
Thu, 6 Nov, 2025 at 5:24 AM
If the selected product options (created using the Hulk Product Options app) are not showing on your packing slip, they can be added by updating the templat...
Thu, 6 Nov, 2025 at 11:40 PM
This issue might occur due to the Dynamic Checkout Button (like Shop Pay or Buy Now) being enabled on the product page. To resolve it, please enable the...
Fri, 7 Nov, 2025 at 1:55 AM
Yes, you can find the documentation here.
Tue, 11 Nov, 2025 at 1:53 AM