FAQs & Troubleshooting

What does the Hulk Product Options app do?
The app lets you add unlimited product options to your Shopify store. You can create dropdowns, checkboxes, swatches, text fields, file uploads, and more—he...
Fri, 31 Oct, 2025 at 5:14 AM
Can I export product options through order export?
Unfortunately, Shopify’s default order export does not include the custom options created through the app. These options are saved as line item properties, ...
Fri, 31 Oct, 2025 at 5:15 AM
Created conditions are not working
Make sure there are no extra spaces before or after your option values or unique names. Even a small hidden space can prevent conditions from working proper...
Fri, 31 Oct, 2025 at 5:16 AM
Import is not working and returning an error
There could be a few reasons why the import didn’t go through successfully: Incorrect file format: Make sure you're using the app’s Sample XLSX tem...
Fri, 31 Oct, 2025 at 5:17 AM
Can I edit options in bulk?
Yes, we have a bulk edit option that can re-import the edited exported file and just replace the current options with the edited ones: https://imagedelivery...
Fri, 31 Oct, 2025 at 5:17 AM
Can I import/export options?
Yes, you can import/export options, option sets (Advanced plan), and conditions (Enterprise plan). You will find sample files for each import job so you can...
Fri, 31 Oct, 2025 at 5:18 AM
Does your app offer any API documentation?
Yes, you can find the documentation here.
Fri, 31 Oct, 2025 at 5:18 AM
Can I tag the orders with options with a tag?
The order will automatically have a hulkapps-po tag, but you can also define an additional tag here: https://imagedelivery.net/cpyRmB-4Qzn5-ySmAHXmxA/bce957...
Fri, 31 Oct, 2025 at 5:19 AM
Can I offer option value as a free gift?
Yes, we offer this feature as well, and all you need to do is check that specific value as a “Free gift” here: https://imagedelivery.net/cpyRmB-4Qzn5-ySmAHX...
Fri, 31 Oct, 2025 at 5:19 AM
Can I style the options block?
Yes, we offer numerous display settings that can change the appearance of the options block and also, and you can go beyond by using the “Advanced styling” ...
Fri, 31 Oct, 2025 at 5:20 AM