FAQs & Troubleshooting
The app lets you add unlimited product options to your Shopify store. You can create dropdowns, checkboxes, swatches, text fields, file uploads, and more—he...
Fri, 31 Oct, 2025 at 5:14 AM
Unfortunately, Shopify’s default order export does not include the custom options created through the app. These options are saved as line item properties, ...
Fri, 31 Oct, 2025 at 5:15 AM
Make sure there are no extra spaces before or after your option values or unique names. Even a small hidden space can prevent conditions from working proper...
Fri, 31 Oct, 2025 at 5:16 AM
There could be a few reasons why the import didn’t go through successfully: Incorrect file format: Make sure you're using the app’s Sample XLSX tem...
Fri, 31 Oct, 2025 at 5:17 AM
Yes, we have a bulk edit option that can re-import the edited exported file and just replace the current options with the edited ones: https://imagedelivery...
Fri, 31 Oct, 2025 at 5:17 AM
Yes, you can import/export options, option sets (Advanced plan), and conditions (Enterprise plan). You will find sample files for each import job so you can...
Fri, 31 Oct, 2025 at 5:18 AM
Yes, you can find the documentation here.
Fri, 31 Oct, 2025 at 5:18 AM
The order will automatically have a hulkapps-po tag, but you can also define an additional tag here: https://imagedelivery.net/cpyRmB-4Qzn5-ySmAHXmxA/bce957...
Fri, 31 Oct, 2025 at 5:19 AM
Yes, we offer this feature as well, and all you need to do is check that specific value as a “Free gift” here: https://imagedelivery.net/cpyRmB-4Qzn5-ySmAHX...
Fri, 31 Oct, 2025 at 5:19 AM
Yes, we offer numerous display settings that can change the appearance of the options block and also, and you can go beyond by using the “Advanced styling” ...
Fri, 31 Oct, 2025 at 5:20 AM