FAQs & Troubleshooting

Discount code not working in cart
Shopify has deprecated the discount code box on the Cart page, which means discount codes will no longer work or appear there for many stores. Because of th...
Fri, 14 Nov, 2025 at 12:20 AM
Does the Hulk Product Options app allow a single SKU to be assigned based on multiple option selections?
No. The app does not support assigning one single SKU for a combination of multiple selected options. Each option value can have its own individual SKU, but...
Fri, 14 Nov, 2025 at 4:07 AM
New theme was published and their app snippets may need to be reinstalled or updated to function correctly?
When a new theme is published, the Hulk Product Options app setup doesn’t automatically carry over. You’ll just need to reinstall the app snippets from: ...
Sun, 16 Nov, 2025 at 9:55 PM
Options are visible, but their additional charges aren’t being applied in the cart or checkout.
If the options appear on the product page but the extra charges are not reflected in the cart or checkout, it usually means the required span code hasn’t be...
Mon, 17 Nov, 2025 at 4:40 AM
Can we change position of Options on product page?
Yes, you can change the position of the options on the product page by adding the below code inside the <form> tag of your product liquid file. &l...
Tue, 18 Nov, 2025 at 1:41 AM
Option charge do not carry while clicking on Buy Now button
Kindly make sure to enable this setting from the General settings section.  Note: The app is compatible only with Shop Pay and Buy Now buttons...
Wed, 19 Nov, 2025 at 12:46 AM