Options are missing from order confirmation email

Modified on Thu, 6 Nov, 2025 at 5:24 AM

When customers select custom options created using the Hulk Product Options App, those selections are stored as line item properties in Shopify. These properties can be displayed in the Order Confirmation Email sent to customers, allowing them to see the chosen options in their order summary.


Step 1: Access Your Shopify Email Template


Step 2: From your Shopify Admin, go to Settings >> Notifications.


Step 3: Click on Order confirmation under the “Customer Notifications” section.



Step 4: Click Edit Code to open the email template editor.

Step 5: Find the following line of code in your template — {% if line.discount_allocations %} 

And add line item properties below this code:

{% assign property_size = line.properties | size %}

    {% if property_size > 0 %}

        {% for p in line.properties %}

            {% unless p.last == blank %}

                {{ p.first }}:

                {% if p.last contains '/uploads/' %}

                    <span class="order-list__item-property">{{ p.last }} : {{ p.last | split: '/' | last }}</span>

                {% else %}

                    {{ p.last }}

                {% endif %}

            <br>

        {% endunless %}

    {% endfor %}

{% endif %}



Step 7: 
Click the Save button located at the top of the page.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article