1. What does Order Status Tracker do?

Order Status Tracker allows your customers to track their orders in real time from a branded tracking page on your store.

It helps you:

• Reduce “Where is my order?” support tickets

• Display estimated delivery dates

• Send automated tracking notifications

• Show carrier updates in customers’ native language

• Turn your tracking page into a revenue channel

2. How does the tracking page work?

The app creates a dedicated tracking page on your Shopify store where customers can:

• Enter their order number and email

• View real-time shipping updates

• See delivery estimates

• Track shipment progress

You can fully customize this page using Shopify’s theme editor.

3. Do I need coding knowledge to use this app?

No.

Order Status Tracker is fully no-code.
You can:

• Add app blocks via drag-and-drop

• Customize tracking messages

• Enable notifications

• Configure integrations

Everything works through the Shopify admin.

4. Which carriers are supported?

The app supports major global carriers and automatically detects tracking numbers.

If a carrier provides tracking updates, the app can display them.

You can also:

• Replace carrier names

• Hide origin locations

• Modify shipment messages

5. Can I hide supplier or origin country information?

Yes.

In Advanced Settings, you can:

• Replace specific locations

• Remove certain shipping messages

• Customize carrier mentions

This is especially useful for dropshipping stores.

6. What is Estimated Delivery Date (EDD)?

Estimated Delivery Date (EDD) shows customers when they can expect their order to arrive.

Benefits:

• Reduces support tickets

• Improves customer trust

• Sets clear expectations

You can enable it in Advanced Settings.

7. Does the app send tracking emails?

Yes.

You can enable automatic customer notifications for:

• Order placed

• Order ready to ship

• Order in transit

• Out for delivery

• Delivered

Emails include a link to your branded tracking page.

8. Can I customize email content?

Yes.

You can edit:

• Subject lines

• Email body

• Button text

• Branding

You can also connect your own SMTP domain for better deliverability.

9. Will this conflict with Shopify’s default notifications?

It can if both are enabled.

You can choose to:

• Use Shopify’s native notifications

• Use Order Status Tracker notifications

• Or configure both carefully

We recommend avoiding duplicate delivery emails.

10. What is the monthly order tracking limit?

Each plan includes a monthly tracking limit.

This refers to:

• The number of recent orders synced

• Orders within the last 7 days

Orders older than 7 days allow unlimited tracking.

11. What happens if I exceed my limit?

Depending on your plan:

• Additional shipment charges may apply

• Or tracking may temporarily pause

You can set a usage limit to prevent unexpected charges.

12. Can customers track orders from their account page?

Yes.

You can enable a “Track Order” button on:

• My Account page

• Order confirmation (Thank You) page

This allows direct tracking without entering order details.

13. Can I add product recommendations to the tracking page?

Yes.

You can:

• Add cross-sell products

• Display personalized product recommendations

• Turn tracking into a revenue opportunity

This helps increase repeat purchases.

14. Does the app support Klaviyo?

Yes.

You can connect Klaviyo to trigger flows based on:

• In transit

• Out for delivery

• Delivered

Perfect for post-purchase automation and review requests.

15. Does it support Shopify Flow?

Yes.

You can send tracking events into Shopify Flow to:

• Tag orders

• Trigger internal workflows

• Notify team members

• Automate actions

16. Can I collect product reviews after delivery?

Yes.

The app supports product review integrations that:

• Trigger review requests after delivery

• Display review buttons on tracking page

17. Is the app compatible with all Shopify themes?

Yes.

Order Status Tracker works with all modern Shopify themes that support app blocks.

No theme code modification is required.

18. Is it GDPR compliant?

Yes.

You can select:

• Opt-in consent

• Opt-out (pre-emptive consent)

Choose the option that fits your legal requirements.

19. How secure is customer data?

The app follows Shopify security standards and only accesses order data required for tracking functionality.

You can revoke API tokens at any time.

20. How do I uninstall the app?

You can uninstall from:

Shopify Admin → Settings → Apps and sales channels → Remove app

Please note:
Uninstalling removes tracking page functionality.

21. Do you offer a free trial?

Yes.

Paid plans include a 7-day free trial so you can test features before committing.

22. How do I contact support?

You can contact us via:

Shopify Admin → Apps → Order Status Tracker → Help & Support

Our team responds quickly and is happy to assist.