Shipment Performance

The Your Shipments Performance section highlights potential delivery issues that may require your attention.

It automatically flags shipments that:

• Have exceptions

• Are in failed status for more than 3 days

• Are in pickup status for more than 3 days

• Have no updates for over 2 weeks

• Have no updates for over 3 weeks

This proactive monitoring helps you:

• Resolve delivery delays quickly

• Improve customer satisfaction

• Reduce support tickets related to shipping
  
  

Clicking on any item will take you to the relevant shipment list for further action.

Summary Section

The Summary panel provides a deeper breakdown of shipment performance. You can filter the data by date range (e.g., Last 30 Days).

Delivery Times

This section displays average delivery timeline metrics, including:

• Created order to shipped

• Created order to first checkpoint

• Created order to in-transit

• Created order to delivery

These insights help you:

• Evaluate carrier efficiency

• Optimize fulfillment timelines

• Set accurate delivery expectations for customers

Shipments Per Status

This shows the distribution of shipments by status:

• Delivered

• Pre Transit

• Pending

• In Transit

• Out for Delivery

• Exception

• Pickup

• Failure

• Failed Attempt

You can quickly understand:

• What percentage of orders are successfully delivered

• How many shipments are delayed or facing issues

• Where customers are in their delivery journey

Shipments Per Destination

This section breaks down shipments by destination country.

Use it to:

• Identify top shipping regions

• Monitor international performance

• Detect region-specific delays

Shipments Per Carrier

This section shows shipment distribution by carrier (e.g., USPS, FedEx, UPS, DHL).

This helps you:

• Compare carrier performance

• Identify which carriers handle the most volume

• Make data-driven shipping decisions

Why the Analytics Dashboard Matters

The Analytics Dashboard helps you:

• Improve post-purchase experience

• Reduce WISMO (“Where Is My Order?”) inquiries

• Identify delivery bottlenecks

• Make smarter logistics decisions

• Increase customer trust and retention

Important Notes

• Data starts tracking after the app is installed and tracking is enabled.

• Shipment insights depend on valid tracking numbers and supported carriers.

• Real-time data may experience slight delays depending on carrier updates.