1. How do I place an Order?
-> Placing an order is super simple. Find the theme or package you like, add to cart, and follow the checkout process. Guess what, we are built on Shopify so you should know your way around the checkout process. ;)
2. What do I get when I buy the theme?
-> Every theme comes with all the files necessary, Installation instructions, and documentation. We also provide basic support for all themes. We provide premium support packages with super-fast turnaround time and the ability to speak with someone over the phone. Contact us for more info on firstname.lastname@example.org
3. Do you offer installation and customization help?
-> Absolutely. Our themes are built to be customizable to your own needs and the needs of your business. However, if you are facing a creative block, or are clueless with any file or code structure, contact us as we provide customization packages that will make any of our themes unique to you.
4. What support do you provide?
-> Basic Support for customers and prospects is always available through our Support Forum. We also provide premium support with fast turnaround and phone support.
5. Can you help me build my own theme or app?
-> Of course! Why are you even asking? We’ve built over 250+ custom websites in the last year alone so give us a shout or shoot us an email here.
6.Can I generate Instagram Access Token?
->Yes yes, you can now get your unique Instagram Access Token with us! Just visit our HulkThemes page on: https://www.hulkthemes.com/pages/instagram-access-token/
7. Are there any video tutorials available?
-> We have a small but growing library of video tutorials available which can be accessed here:
8. What payment options do you support?
-> You can pay for any HulkThemes product through PayPal, Credit Cards, and International Debit Cards.
9. Which browsers are supported by HulkThemes themes?
-> HulkThemes themes are tested thoroughly on all the latest browsers including, but not limited to, Google Chrome, Firefox, Safari, Opera, and Internet Explorer. Our themes are also designed with fallback support so that they work as intended even on older browsers. However, we recommend testing the demos of our products on your intended browsers before purchasing.
10. Will the themes & plugins work with third-party plugins?
-> HulkThemes products follow Shopify's standard code practices which make them secure and compatible with majority third-party plugins. If you face any plugin related issues with our theme or plugins, we would be happy to support and resolve your issues. However, we cannot provide support if the problem lies with a third-party plugin or a theme.
11. Can I customize the theme?
-> All HulkThemes themes contain an easy to use options panel that allows you to customize all the theme features without touching a single line of code. You are free to make code changes or design changes to the theme files at your own risk. Please note that HulkThemes will not be responsible for issues that arise after changes to the theme code. Support for themes with custom code will be limited for obvious reasons. Given that, if a bug arises from our side, we will fix it free of charge.